Digital Transformation

Digital Transformation is the adoption of digital technology to transform services or businesses, through replacing non-digital or manual processes with digital processes or replacing older digital technology with newer digital technology. There are a number of drivers for Digital Transformation;

Yesterday's paper-based procurement process might have been fit for purpose under less demanding circumstances. However, today it's holding you back and having a knock-on impact on other parts of the business resulting in delays, data input errors and lost revenue.

New tools, techniques and technologies graduate through the industry hype cycle every day. For every technical choice your business has made, there is a vast supply of more effective alternatives that are more cost effective, reliable, easier to maintain, support scale and recruit for. 

Rapid evolution is a common characteristic across all successful digital products. Businesses that are able to rapidly evolve their products can experiment with and learn from new, more effective approaches to existing problem-spaces or pivot into new, untapped segments and channels.

Related to the business processes driver above, it's common to assume that customers' experience is decoupled from inefficient internal business processes. However we frequently see outside-in examples of the two being inextricably linked whenever we experience frustration as customers.